Courier Services – The User Checklist
Finding trustworthy courier services need not be a daunting task; all that you need to do to make the right selection is to be aware of the technicalities involved in this service. Since the market is flooded these days with courier firms, finding the right one may take longer than usual. Choosing a domestic courier company for a one time service is not too hard but finding a reliable company to work with to regularly send parcels or documents to international destinations may be difficult. So here is a checklist of things that you need to tick off to find out if the service is the perfect one for your needs.
Customer service is the key ingredient that separates a good courier service from an exceptional one. Make sure that you are choosing a firm which offers top notch and reliable customer support and also provides a twenty-four seven customer helpline to address any query or problem that may arise. This is especially necessary for international courier companies where time zones vary from country to country. It is also important to find out if the company has an online tracking system or software using which you can find out the status of your parcel.
A company’s reputation lies in the effectiveness with which it handles problems and complaints. Check the websites of the courier services where customer reviews and testimonials will give you an idea of what people think about the service. If you are choosing a domestic courier firm, then chances are that your neighbor or friend would have heard about it or used is any some point too. It is important that you pack your item or product in the right envelope to avoid rejection by the courier service and also to avoid damage. If you aren’t aware of this, then ask the customer support executive regarding the right procedure.
Make sure that you provide the right address with the pin code or area code while filling in the form.
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Most courier services also ask for both the sender’s as well as the recipient’s phone number to call in case of any problem. If the recipient is supposed to pay for the item, then clearly mention this to the courier company and also inform the recipient so that funds are kept ready at the time of delivery.